Performance-Tracking System

                                           Performance-Tracking System

1.) Which capabilities of the information systems have been employed in this application? How?

Ø  The tracking system project was led by Shafto’s executive assistant, Vincent Ficcaglia – a user himself. The system was implemented with the user-friendly W Software produced by Comshare. The performance tracking-system includes 13 screens displayed on Shafto’s workstation.

Ø  Is the study of complementary networks of hardware and software that people and organizations use to collect, filter, and process, create, and distribute data.

2.) If you were Robert Shafto, what information about the agent’s work would you consider critical and want to obtain from the system?

Ø  Critical to most information systems are information technologies, which are typically designed to enable humans to perform tasks for which the human brain is not well suited, such as: handling large amount of information, performing complex calculations, and controlling many simultaneous processes.

Ø  To implement a system for tracking performance of its 3,700 agents located at ninety (90) sites around the United States. These agents sell a wide variety of financial products and services.

3.) Suggest additional capabilities of information systems that may be used to enhance the system.

Ø  The performance tracking system has become a prototype for an executive information system that today sees Robert Shafto the current president of the New England and other top executives of the life insurance and financial services company.

Ø  System intended to help decision makers compile useful information from a combination of raw data, documents, and personal knowledge, or business models to identify and solve problems and make decisions.

4.) What organizational effects would you expect from the new system?

Ø  An agent who sells more is selling to more clients are simpler task selling more to existing clients. Using computer and people who are working in the company is essential to carry out some or all of its planned tasks and to speed up the services. Information technology workers could then use these components the hardware, software, database, network and procedures to create information systems that watch over safety measures, risk and the management of data.

5.) This system appears relatively simple and generic. In what other settings might you use a similar system?

Ø  It is Generic because we had a lot of data stored as a product of transactions also a lot was stored in the PC’s and was not integrated not to mention what we have on paper. The system use to support business or organizational decision-making activities.

6.) Who was driving this project, MIS professionals or end-users?

Ø  MIS – management information systems driving this project these are the role of management data warehouses, enterprise resource planning, enterprise systems, expert systems, geographic information system, and global information system and office automation.

7.) When do performance – tracking system stop being productive because the information is not timely? Do you consider, for example, the time horizon (a month) appropriate for the task at hand?

Ø  For example if the information technology worker is always late they have to monitor your performance time to time not a month to measure what salary you can get if always late of course they deduct you a lot it depends of your time you waste.

Ø  The success of an insurance company depends largely on the performance of its agents. To control this performance, the company needs to establish measurable expectations and check the agent’s performance records against these expectations.

8.) What role does this system play in the balance of power in the firm? Is it conceivable that a system of this type could be implemented to enhance the power of a manager?

Ø  Performance-Tracking System has implemented to their agents and/or technology information workers to sell a wide variety of financial products and services.

Ø  The role of system is to provide information to management which all enables them to decisions which ensure that the organization is contributed.

9.) What do you think of the title of article from which the case was drawn? Is it accurate? Why or why not?

Ø  Performance-Tracking System is accurate yes! Because workers with specialized technical knowledge and strong communications skills will have the best prospects. Workers with management skills and an understanding of business practices and principles will have excellent opportunities, as companies are increasingly looking to technology to drive their revenue. And also it describes our exercise no.1 quite related to the information system.

                                                                                                                                                           BALANA